Effective Date: May 25, 2025
Last Updated: May 25, 2025
The Whole You Lab ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase our products, or use our services.
By using our services, you agree to the collection and use of information in accordance with this policy.
We may collect personal information that you voluntarily provide to us, including:
Contact Information: Name, email address, phone number, mailing address
Payment Information: Credit card details, billing address (processed securely through third-party payment processors)
Account Information: Username, password, profile information
Communication Data: Messages, feedback, customer service inquiries
Marketing Preferences: Subscription preferences, communication choices
When you visit our website or use our services, we may automatically collect:
Technical Information: IP address, browser type, device information, operating systemUsage
Data: Pages visited, time spent on site, clickstream data, referring website
Cookies and Tracking Technologies: Data collected through cookies, web beacons, and similar technologies
We may receive information about you from:
Social media platforms (if you connect your accounts)
Payment processors
Marketing partners
Public databases
We use your personal information for the following purposes:
Process and fulfill orders
Deliver products and services
Provide customer support
Manage your account
Send order confirmations and updates
Respond to inquiries and requests
Provide customer service
Send important notices about our services
Send newsletters and promotional materials
Inform you about new products or services
Conduct surveys and gather feedback
Personalize your experience
Analyze website usage and improve our services
Detect and prevent fraud
Comply with legal obligations
Protect our rights and interests
We do not sell, rent, or trade your personal information to third parties. We may share your information in the following circumstances:
We may share information with trusted third-party service providers who assist us in:
Payment processing
Email marketing
Website hosting
Analytics
Customer support
We may disclose your information when required by law or to:
Comply with legal processes
Protect our rights and property
Ensure user safety
Respond to government requests
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
We may share information for other purposes with your explicit consent.
We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
Encryption of sensitive data
Secure payment processing
Regular security assessments
Access controls and employee training
Secure data storage practices.
However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Depending on your location, you may have the following rights regarding your personal information:
Request access to your personal information
Receive a copy of your data in a portable format
Correct inaccurate or incomplete information
Update your personal information
Request deletion of your personal information
Close your account
Restrict processing of your information
Object to certain uses of your data
Opt out of marketing communications
Withdraw consent for data processing where applicable
To exercise these rights, please contact us using the information provided below.
Our website uses cookies and similar technologies to:
Remember your preferences
Analyze website trafficImprove user experience
Provide personalized content
You can control cookies through your browser settings. However, disabling cookies may affect website functionality.
Essential Cookies: Necessary for website operation
Performance Cookies: Help us analyze website usage
Functional Cookies: Remember your preferences
Marketing Cookies: Used for advertising and marketing
Our website may contain links to third-party websites or services. This Privacy Policy does not apply to those external sites. We encourage you to review the privacy policies of any third-party sites you visit.
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete that information.
If you are located outside of Canada, please note that your information may be transferred to and processed in countries where our servers are located or our service providers operate. These countries may have different data protection laws than your country of residence.
We retain your personal information for as long as necessary to:
Provide our services
Comply with legal obligations
Resolve disputes
Enforce our agreements
When information is no longer needed, we will securely delete or anonymize it.
We may update this Privacy Policy from time to time. When we make changes, we will:
Post the updated policy on our websiteUpdate the "Last Updated" date
Notify you of significant changes via email or website notice
Your continued use of our services after changes take effect constitutes acceptance of the updated policy.
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
The Whole You Lab
Email: [email protected]
California residents have additional rights under the California Consumer Privacy Act, including:
Right to know what personal information is collected
Right to delete personal information
Right to opt-out of the sale of personal information
Right to non-discrimination
EU residents have rights under the General Data Protection Regulation, including:
Lawful basis for processing
Right to data portability
Right to lodge a complaint with supervisory authorities
Data Protection Officer contact information
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Questions or Comments?
Contact us at [email protected]
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